Help & Support

We've put together guides and answers for the most common questions. If you can't find what you need, just reach out.

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Getting Started

New to Universe Chain? Here's a friendly walkthrough — from connecting your wallet to exploring your dashboard for the first time.

Understanding Your Dashboard

Your dashboard shows everything that matters — your community, your activity, and your rewards. Here's how to read it.

Troubleshooting Tips

Wallet not connecting? Page not loading? Don't worry — most issues have quick fixes. Check these common solutions first.

Before You Begin — Quick Checklist

Most setup issues come from outdated wallet apps or browser settings. Run through this quick list and you'll likely be good to go in minutes.

  • Make sure your wallet app (MetaMask, Trust Wallet, etc.) is up to date.
  • Check that your browser allows wallet popups and connection prompts.
  • Have a small amount of BNB in your wallet for transaction fees.
  • Never share your recovery phrase or private keys with anyone — ever.

Still Need Help?

Chat with us

Join our Telegram community where our team and other members can help you in real-time. Most questions get answered within minutes.

Stay safe

Our team will never ask for your passwords, seed phrases, or private keys. If someone does, it's not us. Always verify through official channels.